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Shipping Information

Please read the shipping information carefully for all the goods to be shipped within United Kingdom.

You are requested to indicate which service option you prefer for the delivery of your contact lenses.

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Delivery Options for UK Expected Delivery Timings Price
Royal Mail Track & Trace (No Signature required on Delivery) Delivery within 2-3 working days £2.99
Royal Mail Track & Trace (Signature on delivery) Delivery within 2-3 working days £3.50
Next Day Delivery – Delivered by 5.30pm (No Signature on Delivery) Next Business Day excluding Saturday £4.50
Next Day Delivery – Delivered by 5.30pm (Signature on Delivery) Next Business Day excluding Saturday £4.50
Special Next Day Delivery – Delivered by 1.30pm (Signature on delivery) Next day including Saturday by 1:30pm £6.50
Special Next Day Delivery – Delivered by 9.30am (Signature on delivery) Next day including Saturday by 9:30 am £15.00

All Signature required Deliveries has to be signed for at the delivery address as the proof of delivery.

Special delivery (Next day), order needs to be placed before 5:00 pm (cut off time), else it will be considered as order received for the following day. Orders placed on Saturday after 11:00 am & on Sunday will be shipped on Monday from our distribution centre.

Please read the shipping information carefully for all the goods to be shipped outside United Kingdom.

You are requested to indicate which service option you prefer for the delivery of your contact lenses.


Delivery Options for European Countries Expected Delivery Timings Price
Standard Tracked Delivery (Non tracked item) 4-5 business days £6.50
Standard Tracked and Signed For Delivery 4-5 business days £7.00

Delivery Options for International Shipments (excluding Europe) Expected Delivery Timings Price
Standard Tracked Delivery 7-10 business days £9.99
Standard Tracked and Signed for Delivery 7-10 business days £10.50

NOTE:

Deliveries has to be signed for at the delivery address as the proof of delivery. Orders weighing more than 3KG are subject to additional shipment charges, the customer will be notified of such charges before shipment is made. We do not dispatch or delivery orders on UK bank holidays.

Dispatch of Order:

The dispatch of goods will take place on clearing of funds from your account. If any of the good ordered are not available in stock, we will inform you either via e-mail / telephone.

On dispatch of your order, there will be an e-mail confirmation sent to you for your records.

In some scenarios if there is any delay from by the courier service, we cannot be held responsible for the same. For both types of delivery options, you will be provided with the tracking number which will be sent to you via e-mail along with the message of the goods being dispatched from our side. This will help you to directly go online on the courier service website and trace your order.

Some products might be dispatched in two or more dispatches to you without any extra charges and any order of higher value will be shipped to you by a special delivery.

Any wrong order placed by you, requires to be returned or exchanged, then in this scenario you will bear the shipping cost. Return address will be mentioned in the invoice, which will be attached along with the order.

Any made to order lenses are considered to be as non stock items.

For all the international shipments, the customs duties are born by the customer. Feel Good Contact Lenses won’t be liable to pay for any custom duties.

Cancellation of order:

Orders can be cancelled if we receive the cancellation in time, for full details please see our cancellation policy. If you have any queries please contact cs@feelgoodcontacts.com