Deliveries has to be signed for at the delivery address as
the proof of delivery. Orders weighing more than 3KG
are subject to additional shipment charges, the customer will be notified of such
charges before shipment is made. We do not dispatch or delivery orders on UK bank holidays.
Dispatch of Order:
The dispatch of goods will take place on clearing of funds from your account. If
any of the good ordered are not available in stock, we will inform you either via
e-mail / telephone.
On dispatch of your order, there will be an e-mail confirmation sent to you for
In some scenarios if there is any delay from by the courier service, we cannot be
held responsible for the same. For both types of delivery options, you will be provided
with the tracking number which will be sent to you via e-mail along with the message
of the goods being dispatched from our side. This will help you to directly go online
on the courier service website and trace your order.
Some products might be dispatched in two or more dispatches to you without any extra
charges and any order of higher value will be shipped to you by a special delivery.
Any wrong order placed by you, requires to be returned or exchanged, then in this
scenario you will bear the shipping cost. Return address will be mentioned in the
invoice, which will be attached along with the order.
Any made to order lenses are considered to be as non stock items.
For all the international shipments, the customs
duties are born by the customer. Feel Good Contact Lenses won’t be liable to pay
for any custom duties.