FAQ's

If you have different prescriptions in each eye, then yes. However, if your eyes require the same visual correction then your lenses will not need to be specific to each eye.

Our contact lenses are genuine and safe. Many people are under the impression that buying your contact lenses online means you are not buying an authentic/safe product. The truth is that the contact lenses we stock are exactly the same lenses you would purchase from your optician. Our extensive stock range includes established manufacturers, such as Johnson and Johnson, Alcon and Bausch & Lomb, to ensure that we are only selling authentic products.

If you feel your vision has changed or your prescription requires updating, it's always best to get an eye test and consult your optician. They will help you to find the most suitable lenses based on your prescription and needs. Our opticians do not recommend contact lens wear without a valid prescription.

If you want to try new contact lenses, it’s recommended to speak to your optician before making any decisions. This way you’ll be able to find out which lenses are best designed to fit your visual requirements and your preferences.

Extended wear lenses are the only lenses currently deemed suitable for wearing overnight. They have a much more permeable surface (to allow oxygen to move more freely in and out of the eye) in comparison to standard dailies and monthly lenses that should be removed at the end of the day.

You should seek advice from your optician as to whether or not extended wear lenses are suitable for you.

You can only try a different brand of contact lenses with the approval of your optician. Today, there are an extensive range of contact lenses in different sizes and material, so you will need the help of your optician to decide whether or not they are suitable for your eyes. If you have been wearing the same brand of contacts or are unhappy with your current brand, don’t hesitate to check with your optician to find a contact lens more suitable for you.

Yes, you can absolutely wear makeup whilst wearing contact lenses. We generally advise that you insert your lenses before applying makeup and seek products made for contact lens wearers and those with sensitive eyes. You can read our full guide on makeup and contact lenses here.

A contact lens cannot truly get 'lost' behind your eyelid.

The surface of the eyelid hosts a thin, moist lining called the conjunctiva. The conjunctiva folds back and covers the white area of the eyeball at the back of the eyelid. The way in which the conjunctiva is positioned from the eyelids to the eyeball makes it impossible for anything to get lost behind the eye.

Contact lenses do not necessarily cause dry eyes, however, they can aggravate the problem if you’re wearing lenses that aren’t suitable for you.

There are several contact lenses that have been specifically developed to suit the needs of dry eyes. We also stock an extensive range of eye drops, which can be used to help soothe and lubricate dry eyes.

You can buy your contact lenses from any contact lens retailer. However, we recommend you buying from Feel Good Contacts, you can get them up to 50% cheaper than high street opticians.

At Feel Good Contacts, we don’t need to see your prescription when you order. We trust that you have an updated contact lens prescription with you, so you can order your lenses quickly and easily when you shop with us.

A wide number of contact lenses filter out harmful UVA and UVB light. However, it’s always best to check the product descriptions to find out if your desired lenses offer UV protection. Our comfi range of contact lenses like comfi Daily Disposable, comfi Air and comfi 2 Weekly offer this feature.

Contact lenses are usually in their correct form when you take them out of their packaging. To check if they are inside out you can:

- Check the shape of the lens, it should have a smooth, round curve, shaped like a bowl.
- Some lenses are marked with numbers or letters, if it is reversed it could be the wrong way round.
- If the lenses feel uncomfortable this could be an indication that they are the wrong way.

For more information, click here.

Contact lenses should be stored in fresh solution in a contact lens case. Storing your lenses correctly is important to avoid potential infections. Make sure you're only storing your lenses if necessary and using the correct solution too.
Please note, do not store or resue daily disposable lenses.

The length of time you can wear your lenses depends on the type of lenses you choose to wear and your eyes’ tolerance towards them.

Typically, contact lenses are either worn and disposed of daily, or removed, cleaned and stored in solution every night for up to two weeks or a month. Some contact lenses also provide the option of continuous wear, these are called extended wear lenses that you can wear day and night for a set period of time. To find out which lenses are suited to your eyes, it is highly advisable to speak to your optician, although do remember that you can order your lenses after they’ve been prescribed.

It is advisable to have an eye test every two years, but your eyes should be tested more frequently if advised to do so by your optician. Even if you aren’t due for an eye test, you should see an optician if you notice any changes in your visual abilities. Some people might be advised to have an eye test yearly.

You should replace your contact lens case every 3 months. Click here for more information on how to clean your case and store your lenses.

Unfortunately, no. Glasses and contact lenses require two separate prescriptions. This is because your glasses sit further away from your eyes and contact lenses sit directly on the surface of the eye.

Toric lenses are designed to correct astigmatism, a condition that affects the curvature of the eye. Light rays entering the eye, focus at more than one point on the retina, creating a blurry image. Toric contact lenses have additional power placed specifically to line up with your required visual correction.

The cylinder (CYL) value is the power needed to correct the astigmatism. The axis (AX) on your toric contact lens prescription is an indication of the angle the correcting power (CYL) needs to be positioned to correct the astigmatism.

Silicone hydrogel is exactly what contact lenses are made of.

This material allows for extensive wear and provides an increased level of comfort. These are some of the latest contact lenses around and are ideal for those who wear their lenses all day long and are susceptible to dry eyes.

Consult with your optician to see if silicone hydrogel contact lenses would be suitable for you.

Understanding your prescription is very important if you’re ordering contact lenses online. Your prescription should be given to you by your optician/optometrist after a contact lens fitting. Remember, you have the legal right to request a copy of your prescription. If you’re already using contact lenses with the correct prescription, you can also find the information written on the side of your contact lens box.

The vision in your eyes may vary, so your left and right eye will be listed separately.

There are a few different figures on your prescription. Here’s a quick guide to understanding them:

(BC) Base curve – This is a measurement of the curvature of the contact lens. Always given in millimetres.
(DIA) Diameter – This is the width of a contact lens, also measured in millimetres.
(PWR/SPH) Power/Sphere – This figure indicates whether you are long or short-sighted, and the amount of power required to correct your vision. Long-sightedness is indicated by a plus (+) and short-sightedness by a minus (-). The higher the figure, the greater the visual correction.
(CYL) Cylinder – This figure is only present on toric prescriptions and determines the power of astigmatic correction required.
(AX) Axis – An axis indicates the angle the correcting power needs to be at to correct the astigmatism. It will be a number between 1-180 and is only found on toric prescriptions.

A valid prescription will have been issued within 12 months by a qualified, registered optician. We reserve the right to verify the details of your prescription.

This also applies to customers re-ordering lenses. When purchasing from us, you confirm that you have been prescribed the contact lenses you ordered by a qualified practitioner. We do not accept responsibility if you order lenses that have not been prescribed for you. The same applies if the difference between the prescription and purchase date exceeds 12 months, as your visual requirements might have changed at this time.

The type of solution you choose will depend on what is required for your contact lenses and your preferred maintenance routine. A multi-purpose solution or hydrogen peroxide solution is great for those who want an all-in-one cleaning and storing product. Hydrogen peroxide and RGP solutions provide a deeper clean and are designed for a specific type of lens. While contact lens cleaners can be used to rinse your lenses, it's important to use the solution recommended to you by your eye care practitioner and follow their instructions carefully.

Your optician should have supplied you with a copy of your prescription for your last eye test. In the UK, it's your legal right to have a copy of your prescription.

However, if you weren’t given a copy, you can also find your prescription information on the side/end of your contact lens box.

Feel Good Contacts ensures that the branded glasses you buy are authentic and purchased straight from the manufacturers.
All our frames and lenses are carefully manufactured and cut so that we can offer you a product of high quality which is the same as when purchased from any optician on the High Street with the only difference being ours at a better and more competitive price!

Our lenses have been chosen for their high-quality performance. All spectacle orders are quality checked by fully qualified lab technicians and opticians prior to dispatch. Every single aspect of the frame and lens manufacturing process also conforms to all government and optical approved British Standards.

If you need to change your order, please get in touch with our optical team on 0800 458 2090 as soon as possible.

Yes, you can get prescription glasses with blue light coating added. Simply select your glasses of choice, enter your prescription details (or you can send this to us later) and then choose ‘buy with blue light lenses’ at the checkout.

If you have a muscle imbalance in your eye, it can lead to headaches or double vision. Your optician may prescribe a prism lens to prevent symptoms and to correct vision. You can add a prism lens to any pair of glasses you purchase online at Feel Good Contacts.

To add prism to your glasses, simply select a pair of glasses, then select ‘Choose your lenses’. When you select the ‘Enter now’ option under ‘Your Glasses Prescription’, you can enter Prism power after prism box is ticked. Alternatively, you can upload an image of your prescription or provide it at a later stage.

If you aren’t sure what your prism prescription looks like, it will appear on your prescription in decimal format or sometimes as a fraction. It is measured in dioptres [D] and will always have a prism base direction specified on the prescription (example: 1.50D Base UP).

Yes, you may order frames with no prescription in it.

By selecting the option 'Buy Frame Only', you can purchase a frame with demo lenses. Alternatively, you can also purchase a frame without any prescription but with clear lenses as a fashion accessory. Please enter ‘PLANO’ as your sphere values in the prescription grid.

We currently do not have the option for you to send in your frames so that new prescription lenses can be fitted in them.

No, you cannot use your contact lens prescription to order your glasses. Contact lens prescriptions and glasses prescriptions require two different tests, and therefore two different prescriptions. Please make sure you provide us with the correct prescription. Should you be unsure, please contact your optician to confirm the correct prescription.

Yes, you can wear blue light glasses with your contact lenses in.

Everyone can wear blue light glasses, even if you don’t have a prescription. You can order blue light glasses from Feel Good Contacts with plano lenses (no prescription).

No, we are currently unable to measure your PD from your existing glasses, however, we are looking at different options where you may be able to send your glasses for a PD check in future.

All of our blue light glasses block 100% of all UVA and UVB rays.

The type of glasses you require will be determined by the results of the eye tests conducted by your optician. You will be given your prescription after your test.
Distance glasses are for general use such as driving, watching TV or movies at the cinema.
However, some people do wear their distance glasses all the time for all tasks (including close work).
Near prescription glasses are prescribed only for reading and close work. If an ‘add’ is stated on your prescription, it will allow you to see only things up close clearly and your vision will be blurry when you look in the distance.
Intermediate spectacles can be worn for computer and any 'arm’s length' related tasks.
They work like reading glasses with the range of focus set further away. It is written on the prescription as an ‘intermediate’ or ‘inter’ add or as a completely separate prescription.

Our standard prescription lenses are free with any glasses model you choose.

We do not accept NHS optical vouchers as our prices are already extremely competitive. Any discounts we receive are directly applied to the glasses, so we can offer you some of the best prices on the market.

We offer photochromatic lenses, also known as transition lenses. Photochromic lenses are light reactive and offer optimum vision in all light conditions. They are recommended for people who spend a lot of time going inside and outdoors or who are sensitive to light. The lenses are fully clear indoors and darken when exposed to UV light. They come with 100% UVA and UVB protection. For more information, read our guide on photochromic lenses.

No, we do not sell glasses for children. By law, glasses for children cannot be purchased online.

Yes, we sell high index thin lenses. These lenses are lighter and more comfortable to wear. They are made from special high index material to improve overall cosmetic appearance. High index lenses are recommended for high prescriptions. You can choose from our Standard, Standard+, Thin, Super Thin and Ultra Thin packages. Read our lens package guide for more information.

Yes, we offer tinted lenses as a finish. Please select this when ordering your lenses. Tinted lenses have a permanent tint which does not fade. They are great as they allow you to turn your prescription glasses instantly into prescription sunglasses. They come either as a full solid tint or a gradient tint and 100% UV protection.

Our lens recognition system will recommend the most suitable lens package for you based on the prescription values which you have entered. When your prescription is a high minus or plus (for example, -5.00 or +4.00 Sphere and higher), we would advise you to choose a frame as small as possible (preferably in plastic) in order to reduce the thickness. Additionally, aviator frames are not recommended for prescriptions over +/-2.00 Sphere as they have a large lens diameter. Please see our lens guide for further information.
It's very important to consult your optician before purchasing a lens.

Our glasses are created based on your prescription and measurements provided by your optician. Please make sure to enter your prescription correctly.
All our glasses go through quality checks, which are performed by qualified lab technicians and opticians to ensure they confirm to the British Standards as stated by optical and government institutions.

If you want to make adjustments to your new glasses, take them to your local optician. Here, they'll be able to tighten or loosen the earpieces and/or adjust the nose pads. There is usually no charge, however, some opticians may charge a small fee for the adjustments.
If you need to tighten the screws of the frame, you can do this with our Feel Good Handy Kit.

You can get a copy of your glasses prescription from your optician when you have an eye test. You have the right to ask for a written version of your prescription for you to take and can order your prescription glasses from anywhere else thereafter. If you need a copy of your prescription again, simply ask for your optician to write it out again.

The best way to look after your spectacles is to clean them regularly and keep them in their case when not in use - this will prevent scratching and abrasion. When you purchased your glasses, it is likely that you were given a special soft cleaning cloth to use. There are cleaning sprays specially formulated for coated or uncoated lenses. Spray each side of the lens and rub gently towards the rim of the frame/lens edge and wipe dry with the lens cloth. To ensure your glasses are properly cleaned at all times, why not try our:

Feel Good Cleaning Kit
Feel Good Pouch
Feel Good Handy Kit

If you wish to cancel your order, please contact us on 0800 458 2090 or via email at cs@feelgoodcontacts.com.
Unfortunately, if your order has already been dispatched, we are unable to cancel the order or make any amendments to your item(s).
Successful cancellations will be refunded within 3-5 working days.
If you receive your item and decide you would like to change your order, you are more than welcome to make an exchange.

This depends on how much your prescription has changed. It can take 1-2 weeks to adapt to your new lenses. If you experience headaches and you find yourself struggling to see, you should speak to your optician.

We aim to deliver all our glasses within 5-6 working days. Once you have chosen your frame, lens type and proceed to checkout, you will be given an ETA and a dispatch confirmation when your order is on its way to you.

Your glasses prescription is valid for two years from the time it is signed off by your optician, but you may be advised to have an eye test sooner. If your prescription is over 2 years, you will need to have an eye test.

Multifocal lenses are prescribed for individuals whose eyesight requires correction for those who are both near-sighted and far-sighted.

They correct presbyopia, a visual issue particularly common as you age, where it becomes difficult to focus on objects near you.

These lenses have two or more distinct focal powers. These enable easy reading and viewing of nearby objects while also ensuring clear vision at intermediate and long distances.

The medical advice of your optician should always be respected as it is in the best interest of your eye health. However, once you have been examined and given your prescription, you have the right to purchase your lenses from wherever you like. Purchasing your lenses online is a cheaper alternative, which will result in the high street optician losing business, and for this reason, your optician may discourage you from buying them online. However, you should know that glasses purchased online undergo the same process as when you order them from your optician. We ensure that all frames and lenses fitted to your prescription are glazed, assembled and quality-checked by qualified lab technicians and opticians. However, we do not offer more complex prescriptions such as very high prescriptions and prescriptions with prism.

Polarised sunglasses reduce glare from the light reflected off surfaces. Polarised lenses come in a range of colours. They are perfect for those with active lifestyles as well as those who do high-impact sports like cycling, skiing, snowboarding and water sports. Polarised lenses give better contrast, visibility and comes with 100% UV protection.

Our lenses are made of a lightweight and durable CR39 plastic material. Coatings can be added to the lenses during the selection process. They are all manufactured by leading UK lens manufacturers.

Frame measurements refer to three main numbers, they are usually written in the following order

- Width of the lens (eye size)
- The width between the lenses (bridge width)
- The length of the arm, including stretch behind the ear (arm/side)

A typical measurement for a pair of glasses would be written like this: 56-16-140. Please visit our page on frame measurements for more details.

You can shop from ‘small’, ‘medium’, ‘large’ and ‘XL’ size frames.

If you have made a mistake during ordering, please contact our customer service team as soon as possible. It’ best to call contact us at 0800 458 2090 as soon as possible.

If you make a mistake on your order, please contact our customer service team immediately on 0800 458 2090.

We kindly ask you to double check your prescription to ensure that all the information provided is correct before you proceed with your order.

Brown tinted lenses are great for visual perception and contrast differentiation. It is recommended for low light conditions and sports such as tennis and golf. Grey tints are most beneficial in bright, sunny conditions resulting in a reduction of brightness whilst 100% of colour recognition is preserved. A grey tint is also great for driving.

The maximum power range that we offer is the combined power of SPH up to -12.00D and +8.00D and the CYL is over +/-4.00 D or if a prism correction is required.

You have up to 30 days to claim a refund or opt for an exchange from the date of dispatch. Please see our full returns policy for more information.

Having a correct pupillary distance on your glasses prescription ensures that the centre of your pupils is accurately aligned to your lenses. It is a crucial measurement that ensures you get the best optimisation and performance from your pair of glasses.

Yes, your prescription will be saved on your account. You must, however, update your prescription when it goes out of date.

It is important that you protect your eyes from dangerous UV rays. A UV coating is completely invisible. Even during low light conditions, UV is still present and can cause damage. Our Standard+, Thin, Super Thin ands Ultra Thin packages all come with a UV coating.

Yes, all of our sunglasses come with 100% UVA and UVB protection.

Absolutely. We are supplied directly by each designer brand that we stock.

Yes. You can return your sunglasses provided they are returned within 30 days from the date of purchase. Ensure that you have not removed the label tag from your sunglasses and return them undamaged, with all its original packaging.

No. Currently, we do not offer Click & Collect for sunglasses.

We do sell prescription sunglasses. After you have chosen a glasses frame, select ‘Tints’ under the type of lenses you would like at the checkout page and choose your preferred lens colour. For more information, read our article: how to order prescription sunglasses.

Keeping your sunglasses in a case when you’re not wearing them is the best way to prevent any damage to them. Most sunglasses sold at FeelGoodContacts.com come with their own branded pouch or hard case. Tightening the screws on the sunglasses from time to time also ensures that the frame stays together. Cleaning the lenses should be done by using a lens cleaner and soft cleaning cloth. These accessories can be found on our site and are ideal for taking care of your sunglasses.

Feel Good Contacts do not store any of your credit or debit card information in our database. We process payments using a trusted and highly secure payment service provider. Your card details are securely stored and can be used to easily re-order from us.

Absolutely! Payments at Feel Good Contacts are extremely secure. We prioritise protecting your confidential credentials with top-tier SSL encryption technology, which is the most advanced security software in the industry. The DigiCert authentication ensures the highest levels of security for your personal and payment details, offering utmost peace of mind when shopping.

Yes, you can. To cancel or amend your order, please contact us on 0800 458 2090 or via email at cs@feelgoodcontacts.com. You’ll be able to cancel or amend your order until it's dispatched. However, after we’ve dispatched the items no changes can be made to your order.

Successful cancellations will be refunded within 3-5 working days.

If your items have already been dispatched and a cancellation is not possible, you’ll still be able to exchange your order or request a refund as soon as it arrives.

There are a few ways you can get a discount at Feel Good Contacts, including:

If it’s your first time buying from us, we offer 10% off your order. If you’re a student you can benefit from extra savings off your order via UNiDAYS or Student Beans.

If you're a Blue Light Card holder you can also save on your future orders with us.

We also offer seasonal discounts throughout the year, so keep your eyes peeled.

Of course, you can order your contact lenses for one eye at a time.

When you’re entering your contact lens prescription details, you’ll see separate sections for your right eye and for your left eye. Simply untick the box next to the eye that you don’t want to order. The selection box for this eye will become unselected and no order will be placed.

Feel Good Contacts does not sign you to a contact lens direct debit scheme. You can manually place your order as and when you need.

We have an Auto-Replenish service available, which gives you the option to receive your lenses regularly. You will need to opt in from your account or the checkout page to sign up.

At the checkout page, under 'Apply Promotions/Rewards', simply enter your promotional code and click 'Apply' or select your points below to take this off your order.

Please note, you cannot use both your discount code and points at the same time. Only one discount can be applied per purchase.

Log into ‘My Account’ and refer to the ‘My Details’ section of the account menu. Here you can update your personal details, and manage your billing and delivery. To change your password, select ‘Reset Password’ and follow the on-screen steps. If you wish to change the email address that your account is registered with, please contact our customer service team via phone on 0800 458 2090 or email at cs@feelgoodcontacts.com and they can assist you with this.

If for any reason you wish to close your account at Feel Good Contacts, please contact our friendly customer service team.

You can call us on 0800 458 2090, email us at cs@feelgoodcontacts.com or message us via LiveChat.

You can easily download the Mobile App whether you have an android or iPhone, on either Google Play store or via the Apple App store.

For more information click here.

To get £5 off for you and your friend, log in to your Feel Good Contacts account, go to ‘My Account’ and click on ‘Refer a Friend’ under the 'Rewards' section or simply visit the Refer a Friend page at the bottom of the website and follow the instructions. From here, a unique code will be generated for you to share with as many friends as you like via email, social media or as a shareable link. All your friend has to do is fill out the built-in online form to access their unique code and make a purchase of £20 or more to get £5 off their first order.

Once your friend has ordered with us, your Feel Good Contacts account will also be credited with £5 off your next order. You’ll receive this discount for each friend you successfully refer.

After logging in to ‘My Account’, you can click ‘Reorder'. This option is also available on the ‘Reorder’ page, and on the ‘Order History’ section of your account page, where you can repeat any order from your Feel Good history.

You can opt out of receiving 'Re-order Reminder’ text messages by simply replying 'STOP' to the last message you have received.

As soon as we’ve dispatched your order, we’ll send you a confirmation email.

In the email, we’ll provide you with a link, which when clicked will allow you to track your order on the courier’s website.

You can add a new card while placing your order during checkout.

For Auto-Replenish, you will need to contact our customer service team to update your payment details from our end.

If you want to delete your card details, you can remove them from your account under “My Payments” or during the final checkout page under “Payment Option”.

Not to worry! To reset your password, click the ‘Forgot Password’ link on the login screen and you will receive an email requesting you to reset your password (please check your spam folder if you do not receive the email within ten minutes). Alternatively, you can contact our customer services team via LiveChat, email cs@feelgoodcontacts.com or phone 0800 458 2090 for assistance.

If you haven’t received your order within 2-3 working days (UK mainland), please check your order details. If the address and phone number you’ve provided are accurate, please contact us.

You can call us free on 0800 458 2090, or email us at cs@feelgoodcontacts.com and we’ll get back to you as soon as possible.

Click here for a full list of our delivery options and further information.

You can use all major credit or debit cards through Sage Pay and Worldpay to pay for your order. This includes: Visa, Visa Electron, Mastercard, Maestro and American Express. In addition, we also accept payments through PayPal.

Yes, you can exchange your lenses within the year of purchase if there has been a change in your prescription. Items sent for exchange must be seal packed and in their original condition.

To make a return, please print your free returns label from your account, by clicking on the “Returns” button under “My Orders”. Make sure you include a note mentioning the reason for your return, attach the label to the package and return to a post office or a Royal Mail delivery office. Please note, we strongly advise you to keep your returns receipt safe as we may ask for proof of postage, this is so we can help you in case anything goes wrong.

For more information, please refer to our Returns and Refunds Policy.

Returning an item is simple. All you need to do is print your free returns label from your account, by clicking on the “Returns” button under “My Orders”. Make sure you include a note mentioning the reason for your return, attach the label to the package and return to a post office or a Royal Mail delivery office.

Please note, we strongly advise you to keep your returns receipt safe as we may ask for proof of postage, this is so we can help you in case anything goes wrong.

For more information, read our Returns Policy.

Once accepted, the refunded payment will take 3-5 working days to reflect on your account.

If you’ve been sent the wrong items, please get in touch with us on 0800 458 2090, email cs@feelgoodcontacts.com, message us on Live Chat or WhatsApp us on +44 7810 004 929. Please remember to include your order reference number in the body of the email, this will help us deal with your query faster, and we will be able to send the correct items to you right away.

If your order was damaged in transit, please get in touch with us for a refund/replacement. Call us on 0800 458 2090, email cs@feelgoodcontacts.com, or message us on Live Chat or WhatsApp on +44 7810 004 929. A damaged or broken outer box will not affect your contact lenses. If the individual casing that protects your lenses is not damaged or open, they will be perfectly safe to use.