Shipping Information

Please read the shipping information carefully before placing your order.

You will be required to select an option at the checkout for the delivery of your contact lenses.

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Delivery Options for UK Expected Delivery Timings Price
Royal Mail Track & Trace (No Signature required on Delivery) Delivery within 2-3 working days £2.99 or FREE over £45
Royal Mail Track & Trace (Signature on delivery) Delivery within 2-3 working days £3.50
Special Next Day Delivery – Delivered by 1.30pm (Signature on delivery) Next day including Saturday by 1:30pm £6.50
Special Next Day Delivery – Delivered by 9.30am (Signature on delivery) Next day including Saturday by 9:30 am £15.00

You will be required to tick which delivery option you require on the checkout page for the delivery of your contact lenses.

All Signature required deliveries MUST be signed for at the delivery address.

All orders whereby the basket value is over £45 and whereby no signature is required on delivery will be sent FREE.

All orders placed before 5:00pm (cut off time) will be dispatched on the same day.

For Next Day Delivery and Special Next Day delivery, orders placed after 5:00pm on a Friday will be shipped on a Monday.
For UPS European and International Next Day Delivery, ordered need to be placed before 3:00pm. If placed after 3:00pm on Friday your order will be shipped on a Monday.

We do not dispatch or deliver items on UK Bank Holidays.

Please read the delivery options below carefully for all orders shipped outside the UK.

Delivery Options for European Countries Expected Delivery Timings Price
Standard Delivery via Postal Services (Non tracked item) 4-5 business days £6.50
Standard Delivery via Postal Services (Tracked item) 4-5 business days £10.00
UPS Next Day Delivery by 5.00pm (Signature on Delivery) Next business day excluding weekends £19.99

Delivery Options for International Shipments (excluding Europe) Expected Delivery Timings Price
Standard Delivery via Postal Services (Non tracked item) 7-10 business days £9.50
Standard Delivery via Postal Services (Tracked item) 7-10 business days £12.00
UPS Next Day Delivery by 5.00pm (Signature on Delivery) Next business day excluding weekends £19.99

Dispatch of Goods:

The dispatch of goods will take place once funds have been cleared from your account. If any of the goods ordered are not available in stock, we will inform you either via e-mail / telephone.

On dispatch of your order, there will be an e-mail confirmation sent to you for your records. Within this email there will be a tracking number should you wish to track the progress of your order. If there is any delay from the courier service, we cannot be held accountable.

Some products might be dispatched in two or more packages. In this case additional charges will not apply. However, additional charges may apply for any orders weighing more than 2KG in which case the customer will be notified before delivery.

Returns or Cancellations:

Orders can be cancelled if we receive the cancellation in time. Orders may also be returned within 60 days of delivery. Please see our Returns & Refunds page for more details.